Refund policy

Returns and Complaints Policy – H. Engströms Industri AB

H. Engströms Industri AB primarily sells to businesses, distributors, and other organisations. The following terms apply unless otherwise agreed with the customer.

7-Day Right of Return

We offer a 7-day right of return on standard products, calculated from the date the goods are received.

Please always contact us at info@engind.se before returning a product.

For a return to be accepted, the product must be unused, undamaged, and in resalable condition and, where possible, returned in its original packaging.

The customer is responsible for the return shipping costs. The original shipping cost is non-refundable.

Customised, made-to-order, or modified products are not eligible for return.

Returns sent to us without prior contact may be refused.

Damaged, Defective or Incorrect Products

Please inspect your delivery upon receipt. If a product is damaged, defective, or if you have received the wrong product, please contact us as soon as possible at info@engind.se.

Please include your order number and, where possible, photos of the product, packaging, and any shipping damage. This will help us handle your case as quickly and smoothly as possible.

Exchanges

If you wish to exchange a product, please contact us and we will help you find the most suitable solution.

Credits and Refunds

Once an approved return has been received and inspected, the approved amount will be credited or refunded in accordance with the payment terms applicable to the customer.

The customer is responsible for the return shipping costs, and the original shipping cost will not be credited.

Individual Agreements

If a customer has separately agreed return or complaint terms with H. Engströms Industri AB, those terms will take precedence over this general policy.

Return Address

H. Engströms Industri AB
Videvägen 3
734 38 Hallstahammar
Sweden

Email: info@engind.se
Phone: +46 (0)220-148 00