Privacy policy

Privacy Policy – H. Engströms Industri AB

At H. Engströms Industri AB, we value your privacy. This policy describes how we process personal data when you visit our website, use our customer portal, purchase from us, or otherwise interact with us.

What Personal Data Do We Process?

Depending on how you use our services, we may process information such as:

  • Name and contact details
  • Company name and company information
  • Billing and delivery address
  • Order and purchase history
  • Information related to your customer account and login
  • Payment information
  • Communications with us
  • Technical information about how our website and customer portal are used
Why Do We Process Personal Data?

We process personal data in order to:

  • Manage customer accounts and our relationships with customers and distributors
  • Process orders, payments, and deliveries
  • Provide customer service and support
  • Display the correct information and prices to logged-in business customers
  • Improve our website, customer portal, and services
  • Comply with legal obligations, such as accounting requirements
  • Send relevant information and marketing communications when we are permitted to do so
Shopify and Other Service Providers

Our website, online store, and customer portal are provided through Shopify. This means that certain personal data is processed through Shopify in order for our website, customer portal, and services to function.

We also use external service providers for services such as payments, deliveries, IT, statistics, analytics, newsletters, and marketing. Depending on the services you use and the choices you make on our website, these providers may process personal data and technical information.

We share personal data when necessary to provide our services, fulfil our obligations, or when we have another legal basis for doing so.

We do not sell your personal data.

Cookies, Analytics and Marketing

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and customer portal to function. Others may be used to understand how our website is used, improve our services, and measure the effectiveness of our marketing.

Cookies used for purposes such as statistics, analytics, and marketing are used depending on the choices you make through our cookie settings.

You can manage and change your choices through our cookie settings.

Newsletters and Communications

We may use your contact details to send newsletters, product information, and other relevant communications when we are permitted to do so.

You can unsubscribe from our marketing communications at any time using the unsubscribe link included in our emails or by contacting us.

How Long Do We Keep Personal Data?

We retain personal data for as long as necessary for the purposes for which it was collected, to manage our customer relationship, or for as long as required to comply with legal obligations.

The retention period may therefore vary depending on the type of information.

Your Rights

Under applicable data protection laws, you may have the right to:

  • Request information about the personal data we process about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data in certain circumstances
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent that you have previously given

If you wish to exercise any of your rights, you are welcome to contact us.

Transfers of Personal Data Outside the EU/EEA

Shopify and some of our other service providers are international companies. This means that personal data may, in some cases, be processed outside Sweden or the EU/EEA.

When personal data is transferred internationally, the transfer will be carried out using appropriate safeguards in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary, for example if our services change or to comply with new legal requirements.

The latest version will always be available on our website.

Contact and Data Controller

H. Engströms Industri AB is the data controller for the processing of personal data for which we are responsible.

H. Engströms Industri AB
Videvägen 3
734 38 Hallstahammar
Sweden

Company Registration Number: 556085-4506
VAT Number: SE556085450601
Phone: +46 (0)220-148 00
Email: info@engind.se

If you believe that your personal data is being processed incorrectly, you also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).